Shipping policy

3.1 Order Processing
Orders are processed during business days, excluding weekends and public holidays.
Standard processing time: 1 to 3 business days.
Promotional periods, sales, security checks, or unexpected events may extend processing times.

3.2 Covered Zones
Mashly Lab currently ships to: Worldwide (European Union, United States, Canada, United Kingdom, and other eligible countries displayed at checkout).

3.3 Shipping Fees
Shipping fees are displayed before payment validation.
Costs depend on destination, shipping method, order value, weight, volume, or promotions.

3.4 Estimated Delivery Times
Delivery estimates are shown at checkout or in the order confirmation.
Estimated delivery time: 5 to 12 business days depending on destination.
Estimates begin after dispatch and are not guaranteed unless expressly stated.

3.5 Delays
If an order cannot be shipped within the announced timeframe, we will provide a revised estimate, seek approval for the delay, or refund unfulfilled items as required by law.

3.6 Tracking
When tracking is available, details will be sent via email.

3.7 Address Accuracy
Customers must provide a complete and accurate shipping address.
Mashly Lab is not responsible for delays, losses, or extra costs caused by incorrect address details.

3.8 Customs and Duties
International orders may be subject to customs duties, import taxes, or clearance fees.
Unless specified otherwise, these fees are the customer's responsibility.

3.9 Lost or Damaged Packages
In case of lost, missing, or damaged items, contact Youssef.aarab@gmail.com with:
- Order number.
- Customer name.
- Delivery address.
- Tracking number.
- Photos, if applicable.
Damage reporting window: 48 hours after delivery.

3.10 Package Marked as Delivered
Before reaching out, please check:
- Shipping address accuracy.
- Household members.
- Neighbors.
- Safe drop-off locations.
- Courier tracking updates.

3.11 Separate Shipments
A single order may be delivered in multiple packages.

3.12 Cancellations
Cancellation requests must be submitted as quickly as possible.
Cancellations cannot be guaranteed once processing has started.

3.13 Contact
Shipping inquiries: Youssef.aarab@gmail.com

operated by mashly lab