Refund policy

4.1 Return Window
A return request must be submitted within: 14 days after delivery.
Mandatory statutory cancellation rights remain applicable.

4.2 Eligibility Criteria
To be eligible for a return, products must generally be:
- Unworn.
- Unused.
- Unwashed.
- Undamaged.
- Free of odors, stains, or alterations.
- Accompanied by original tags.
- Accompanied by proof of purchase.

4.3 Non-Returnable Items
Unless defective or required by law, the following are excluded:
- Gift cards.
- Personalized / custom products.
- Final sale items where permitted.
- Items damaged through misuse.
- Items with broken hygiene seals.
- Underwear, swimwear, or hygiene-sensitive goods once opened.
- Late return requests.

4.4 Return Process
Before returning any item, contact Youssef.aarab@gmail.com with:
- Order number.
- Customer name.
- Item(s) to return.
- Reason for return.
- Photos, if applicable.
Await written authorization and instructions.
Do not send returns to the business address without prior written approval.

4.5 Return Shipping Fees
Responsibility for return fees: Customer's responsibility (unless the item is defective, damaged, or sent by error).
For defective or damaged goods, appropriate solutions will be provided under applicable law.

4.6 Inspection
Returned products are inspected upon receipt.
Customers will be notified of return approval or rejection.

4.7 Refunds
Approved refunds will be credited back to the original payment method.
Processing times depend on your bank or payment provider.
Original shipping fees are non-refundable except in cases of defect, error, or legal obligation.

4.8 Exchanges
Exchange availability: Subject to stock availability.
If a direct exchange is unavailable, customers may return the item and place a new order.

4.9 Damaged, Defective, or Incorrect Items
Contact us immediately upon delivery.
Reporting window: 48 hours after delivery.
Attach photos of the item, defect, packaging, and shipping label.

4.10 Cancellations
Cancellation requests must be sent before fulfillment begins.
Cancellations cannot be guaranteed after processing starts.

4.11 Abuse and Fraud
Mashly Lab reserves the right to decline returns in cases of fraud, substitution, alteration, repeat abuse, or improper chargeback claims.

4.12 Contact
Returns & refunds: Youssef.aarab@gmail.com

operated by Mashly lab llc